An engineer at your site in 4h — in 650+ cities.
Dispatched break/fix, IMAC/D, Smart Hands and resident engineers. Every visit is tracked in Arrivo Field and closed with photos, serial numbers and a signature.
On-site engineers, end to end.
Break/fix
Hardware diagnosis and repair, parts replacement, warranty handling.
IMAC/D
Install, move, add, change and dispose — desks, devices and peripherals.
Smart Hands
Remote-guided work in comms rooms and data centers.
Resident engineers
Full-time or shared engineers on your site.
Arrival notice
Your team is told when the engineer is on the way and on site; real-time tracking in Arrivo is coming soon.
Evidence at closure
Photos, serials and sign-off attached to every ticket.
The same procedure in every country.
- 01
Dispatch
Ticket from your ITSM or Arrivo; nearest qualified engineer assigned.
- 02
On site
GPS check-in, standard procedure, parts from local stock.
- 03
Close with evidence
Photos, serials and signature before closure.
- 04
Report
Monthly SLA and visit report per country.
Clear SLAs, measured and reported.
Targets are agreed per country and site type, and reported monthly in the portal.
Pricing and commercial models| Tier | Response | Typical use |
|---|---|---|
| Critical | On site in 4h | Stores, plants and hubs in major cities |
| Same day | On site the same business day | Offices and secondary sites |
| Next business day | On site the next business day | Planned work and remote sites |
| Remote first | Service desk in 15 min | Software, access and configuration issues |
Are your engineers employees or contractors?
Both, depending on the country: our own engineers in core cities and vetted contractors managed under the same procedures, tools and insurance.
Can we use our own ticketing system?
Yes. Tickets can come from your ITSM by API or e-mail.
What happens if a part is needed?
We keep local spares for common parts and manage warranty claims with the manufacturer.