Your IT operation in Latin America, run as one service.
We take responsibility for devices, sites and support across the region — from buying and importing equipment to fixing it on site and retiring it securely. You get one contract, one SLA, one monthly fee and one report.
Six service lines. One operating standard.
Combine them in one contract. Each line follows the same SLA framework, procedures and reporting.
Managed devices
Laptops and desktops supported end to end: service desk, monitoring, patching, on-site fixes.
02Managed sites
Stores, branches and plants under one monthly fee: network, POS, printers, preventive visits.
03Import & logistics
Importer of Record, warehousing, staging, delivery, recovery and certified disposal.
04On-site engineers
Dispatched break/fix, IMAC/D, Smart Hands and resident engineers — 4h, same day or NBD.
05Rollouts & projects
Multi-site deployments, refreshes and site openings, overnight and on weekends.
06Network & data center
Cabling, Wi-Fi and SD-WAN deployment, rack & stack and data center Smart Hands.
One partner from purchase order to retirement.
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01 · SOURCE
Buy & import
We buy or receive your equipment, clear customs as Importer of Record and hold local stock.
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02 · DEPLOY
Stage & deliver
Imaging and zero-touch enrolment in our hubs; delivery to homes, offices, stores and plants.
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03 · MANAGE
Support & monitor
Multilingual service desk; monitoring and patching on Salus; live inventory.
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04 · FIX
On site
Engineers dispatched through Arrivo Field, tracked to the minute, closing with evidence.
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05 · RETIRE
Recover & dispose
Pickups at offboarding, certified data wiping, reuse or recycling with certificates.
Fewer vendors. Predictable cost. Faster expansion.
Running IT across countries with a different local vendor in each one multiplies contracts, standards and risk. One accountable partner removes that overhead.
| Local vendors per country | INconnet | |
|---|---|---|
| Contracts | One per country | One master agreement |
| SLAs | Different in each market | One framework: 4h · same day · NBD |
| Invoicing | Many currencies and formats | Consolidated, fiscally compliant |
| Reporting | Spreadsheets on request | Live portal and monthly reports |
| Escalation | Unclear ownership | One accountable delivery lead |
| Due diligence | Repeated for every vendor | Done once |
Which countries do you cover with your own engineers?
Brazil and Mexico with our own teams and hubs, and the rest of Latin America through local engineers and partners. In total we serve 70+ countries, always under our SLA. Use the coverage checker on the home page or ask for a coverage map.
Can you take over from our current vendors?
Yes. We plan the transition country by country, run in parallel where needed and take over tickets, inventory and documentation before the old contract ends.
Do we need a local entity to buy services?
No. We contract from our US entity in USD or locally in Brazil, with fiscally compliant invoices.
How do you report on performance?
Live in the client portal and in a monthly report per country and contract: SLA attainment, tickets, devices, visits and costs.
Tell us what you’re planning. We’ll reply within 1 business hour.
- 01A solutions lead — not a call center — gets back to you.
- 02A 20-minute call to understand your sites and timeline.
- 03A coverage map and priced proposal within 3 business days.