- Challenge
- Replace POS and Wi-Fi without closing a single store
- Delivery
- Overnight crews, staged kits, one runbook per store
- Result
- Zero store closures during the rollout
Results
Measured in sites, devices and SLAs met.
We do not publish client names. We publish what we delivered, with the numbers.
650+cities with active delivery
1,500+devices under management
70+countries served
98.5%first responses within 30 min
99.9%standard tickets attended within 8h
2012delivering since
- Challenge
- Check-in kiosks and common-use systems in restricted areas
- Delivery
- Badged resident engineers at the busiest terminals
- Result
- SLA met for priority incidents, airside included
- Challenge
- No reliable inventory across countries
- Delivery
- Warehousing, staging, deployment and recovery
- Result
- One live inventory, every device accounted for
Project summaries
Selected work, anonymised.
| Sector | Scope | Footprint | Result |
|---|---|---|---|
| Global retail chain | POS and Wi-Fi refresh | 500+ stores | Overnight deployment, zero store closures |
| Airport operations | Kiosk and common-use support | Major hubs | 2h SLA, restricted areas |
| Global logistics provider | Plant IT rework | Mexico | Engineers with site-access compliance |
| Multinational enterprise | Asset management and logistics | 12k assets | Full lifecycle under one inventory |
| Global IT service providers | Field delivery under their SLA | 650+ cities | Local delivery arm in Latin America |
SLA attainment · last 12 monthsActual data
First response within 30 min98.5%
Critical tickets attended within 4h99%
Standard tickets attended within 8h99.9%
Reporting
The same numbers you will see every month.
SLA attainment, first-time fix, arrival times and satisfaction — per country and site.
Talk to a solutions lead
Tell us what you’re planning. We’ll reply within 1 business hour.
- 01A solutions lead — not a call center — gets back to you.
- 02A 20-minute call to understand your sites and timeline.
- 03A coverage map and priced proposal within 3 business days.