Every laptop and desktop supported — without an IT team in each country.
A fixed monthly fee per device covers the service desk, monitoring, patching, on-site fixes and the full asset record. Your employees get help in their language; you get one report for the region.
Managed devices, end to end.
Service desk in EN · ES · PT
Phone, chat and Arrivo app. First-line support, access, software and how-to.
Monitoring & patching
Salus agent on every device: health, OS and app patches, disk encryption checks.
On-site fixes
When remote is not enough, an engineer is dispatched within the agreed SLA.
Spares & swaps
Local spare pool so a broken laptop is replaced the same day, not after customs.
Joiners, movers, leavers
Device ready on day one; recovery and wipe when people leave.
Live inventory & reports
Who has which device, its warranty, health and tickets — per country.
The same procedure in every country.
- 01
Enrol
Devices enrolled in Salus and your MDM; inventory reconciled.
- 02
Support
Tickets via service desk, Arrivo or your ITSM.
- 03
Fix
Remote first; on-site dispatch with ETA when needed.
- 04
Report
Monthly SLA, device and cost report per country.
Clear SLAs, measured and reported.
Targets are agreed per country and site type, and reported monthly in the portal.
Pricing and commercial models| Tier | Response | Typical use |
|---|---|---|
| Critical | On site in 4h | Stores, plants and hubs in major cities |
| Same day | On site the same business day | Offices and secondary sites |
| Next business day | On site the next business day | Planned work and remote sites |
| Remote first | Service desk in 15 min | Software, access and configuration issues |
Do you work with our MDM (Intune, Jamf, Workspace ONE)?
Yes. We operate inside your MDM and add Salus for monitoring and remote support where useful.
Who owns the devices?
You do. We can also buy and import them for you as part of the service.
What is included in the monthly fee?
Service desk, monitoring, patching, on-site fixes within the SLA and asset management. Hardware and parts outside warranty are billed at cost.