MANAGED IT OPERATIONS · LATIN AMERICA · SINCE 2012
Managed IT · Infrastructure

Networks and data centers built and supported to the same standard everywhere.

Structured cabling, Wi-Fi and SD-WAN deployment, rack & stack and Smart Hands for data centers, comms rooms and plants.

Data center racks with an engineer's install checklist
What’s included

Network & data center, end to end.

Structured cabling

Copper and fibre, certified and labelled.

Wi-Fi & SD-WAN

Surveys, installation and edge device replacement.

Rack & stack

Receiving, racking, cabling and power to the rack plan.

Smart Hands

Remote-guided work in colocation and on-premise data centers.

Access-controlled sites

Engineers cleared for restricted and badge-controlled areas.

As-built documentation

Photos per U position, port maps and test results.

How it works

The same procedure in every country.

  1. 01

    Survey

    Site survey and design review.

  2. 02

    Prepare

    Materials, staging and access permits.

  3. 03

    Install

    Execution to the rack plan or network design.

  4. 04

    Document

    As-built, test results and photos.

Service levels

Clear SLAs, measured and reported.

Targets are agreed per country and site type, and reported monthly in the portal.

Pricing and commercial models
Network & data center service levels
TierResponseTypical use
CriticalOn site in 4hStores, plants and hubs in major cities
Same dayOn site the same business dayOffices and secondary sites
Next business dayOn site the next business dayPlanned work and remote sites
Remote firstService desk in 15 minSoftware, access and configuration issues
Official partners
  • FortinetPartner
  • ArubaPartner
FAQ

Frequently asked questions

Can’t find your question? Talk to a solutions lead.

Do you work in colocation facilities?

Yes — in colocation facilities and on-premise data centers, following each facility’s access and safety rules.

Can you support high-density AI racks?

Yes — containment, cabling discipline and phase balancing are part of our standard rack procedure.

Is Smart Hands available outside business hours?

Yes, with response times and hours agreed per site.

Talk to us about network & data center in Latin America.

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